Politique d’expédition

Processing and shipping takes 3-8 business days. Different products vary please read all product description boxes. All packages are delivered via UPS / FEDEX 1-5 business days with signature on demand . We do not ship to PO boxes your order will be cancelled . Massami Collection does not take responsibility for incorrectly delivered shipments if the address information is incorrect at the time of purchase .

Lost Packages

At Massami Collection, we work hard to ensure every order arrives safely. Once your package has been shipped, you will receive a tracking number to monitor its progress.

Package Delayed in Transit

If your tracking has not updated for several business days or your package appears to be delayed, please contact us as soon as possible at Massamicollection@gmail.com

We will:

  • Open an investigation with the shipping carrier.
  • Keep you updated throughout the investigation.
  • Work to resolve the issue as quickly as possible.

Lost in Transit

If the shipping carrier confirms that your package has been lost in transit, or the investigation determines that the package cannot be located, Massami Collection will provide one of the following at our discretion:

  • A replacement order (subject to product availability), or
  • A full refund to your original payment method.

We reserve the right to wait until the carrier’s investigation has been completed before issuing a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Massami Collection is not responsible for packages shipped to an incorrect address entered by the customer. If an order is returned to us, the customer will be responsible for any additional shipping costs required to resend the package.

Delivered but Not Received

If tracking shows that your package was marked as Delivered but you cannot locate it:

  • Check around your property and with household members.
  • Check with neighbors, your apartment office, mailroom, or building management.
  • Contact the shipping carrier to request GPS delivery information.

If the package is confirmed as delivered by the carrier, Massami Collection is not responsible for lost or stolen packages after delivery. We recommend filing a claim with the carrier if available.

Shipping Insurance

If shipping insurance was purchased (or included with your order), we will assist you with the claims process in accordance with the insurance provider’s terms and conditions.

Contact Us

If you believe your package has been lost or delayed, please contact us as soon as possible with:

  • Your order number
  • Full name
  • Tracking number
  • A brief description of the issue

Our team will begin investigating your shipment promptly and work with you toward a resolution.