FAQ

Processing and shipping takes 5-7 business days .Wig orders takes 7-14 business days . All Packages Are Delivered Via Usps 1-3 Business Days With Signature On Delivery .If you need express shipping, DHL,UPS please request it add it to the notes with your order. We Do Not Ship To Po Box Your Order Will Get Cancelled Massami Collection Does Not Take Responsibility For Incorrectly Delivered Shipments, If The Address Information Provided Is Incorrect At The Time Of Purchase.
Postal delays are beyond our control. Orders placed on Saturday and Sunday will be processed the following business day which is ( Monday) After Your Order Has Been Shipped Please Refer To USPS Regarding And Shipping And Delivery Updates. When An Order Is In The Hands Of USPS, We Are Not Responsible For Lost, Stolen Or Damaged Packaging. Please Contact Your Local Post Office If You Do Encounter Any Problems
All hair sales are final. We do not issue any refunds or exchanges unless it is an error on our behalf. Please make sure all information is correct before finalizing your order. If there is an issue with your order, please be sure to email us immediately. Orders will not be accommodated after 7 days of arrival.
We recommend lengths 20"-24" 3-4 bundles Lengths 26"-40" 4-5 bundles
To request expedited 1 day shipping please email us (massamicollection@gmail.com ) with your order number and we will help you with following steps complete your request. Please note we will not be able to accommodate all requests.
All high risk orders will be automatically canceled . Massami Collection does not approve of any fraudulent orders by any means .