Q: “How long until my order is shipped and delivered?”
Processing and shipping takes 5-7 business days .Wig orders takes 7-14 business days . All Packages Are Delivered Via Usps
1-3 Business Days With Signature On delivery DHL) international . We Do Not Ship To Po Box Your Order Will Be Cancelled Massami Collection Does Not Take Responsibility For Incorrectly Delivered Shipments, If The Address Information Provided Is Incorrect At The Time Of Purchase.
Q: “Why hasn't My tracking info updated and I don't have a delivery date?”
Postal delays are beyond our control. Orders placed on Saturday and Sunday will be processed the following business day which is ( Monday) After Your Order Has Been Shipped Please Refer To USPS Regarding And Shipping And Delivery Updates. When An Order Is In The Hands Of USPS, We Are Not Responsible For Lost, Stolen Or Damaged Packaging. Please Contact Your Local Post Office If You Do Encounter Any Problems
Q: “What's our Return and exchange policy?”
All hair sales are final. We do not issue any refunds or exchanges unless it is an error on our behalf. Please make sure all information is correct before finalizing your order. If there is an issue with your order, please be sure to email us immediately. Orders will not be accommodated after 7 days of arrival.
Q: “How many bundles do I need for a full look?”
We recommend lengths 20"-24" 3-4 bundles Lengths 26"-40" 4-5 bundles
Q: “I need my hair for a special occasion and my hair in a hurry what are my options? ”
We are not able to express our processing time but you are able to upgrade your order to express shipping upon checkout.
Q: “ Why was my order canceled ?”
All high risk orders will be automatically canceled . Massami Collection does not approve of any fraudulent orders by any means .