FAQ

Processing and shipping takes 5-7 business days .Wig orders takes 6-8 business days . All Packages Are Delivered Via Usps 1-3 Business Days With Signature On Delivery . We Do Not Ship To Po Box Your Order Will Get Cancelled Massami Collection Does Not Take Responsibility For Incorrectly Delivered Shipments, If The Address Information Provided Is Incorrect At The Time Of Purchase.
Postal delays are beyond our control. Orders placed on Saturday and Sunday will be processed the following business day which is ( Monday) After Your Order Has Been Shipped Please Refer To USPS Regarding And Shipping And Delivery Updates. When An Order Is In The Hands Of USPS, We Are Not Responsible For Lost, Stolen Or Damaged Packaging. Please purchase route protection to help you with any lost , stolen or damaged packages or Please Contact Your Local Post Office If You Do Encounter Any Problems
All hair sales are final. We do not issue any refunds or exchanges unless it is an error on our behalf. Please make sure all information is correct before finalizing your order. If there is an issue with your order, please be sure to email us immediately. Orders will not be accommodated after 7 days of arrival.
We recommend lengths 20"-24" 3-4 bundles Lengths 26"-40" 4-5 bundles
Please chose expedited shipping at the time of check out .
All high risk orders will be automatically canceled . Massami Collection does not approve of any fraudulent orders by any means . All orders require id verification. You will receive steps to upload your id immediately after purchase via email .