Q: “How long until my order is shipped and delivered?”
Processing and shipping takes 3-8 business days. All products processing and shipping time frame varies please read all description boxes for more information. Packages are delivered via UPS/FED EX in 1-5 business days with signature required. No PO boxes. Address accuracy is crucial. Massami Collection Does Not Take Responsibility For Incorrectly Delivered Shipments, If The Address Information Provided Is Incorrect At The Time Of Purchase.
Q: “Why hasn't My tracking info updated and I don't have a delivery date?”
Shipping delays are beyond our control. Orders Ship 7 days a week, Sundays if order is placed before 2 pm est. After Your Order Has Been Shipped Please Refer To UPS or Fed Ex Regarding And Shipping And Delivery Updates. When An Order Is In The Hands Of UPS OR FED EX We Are Not Responsible For Lost, Stolen Or Damaged Packaging. Please Contact Your Local Shipping Carrier If You Do Encounter Any Problems
Q: “What's the Return and exchange policy?”
All hair sales are final. We do not issue any refunds or exchanges unless it is an error on our behalf. Please make sure all information is correct before finalizing your order. If there is an issue with your order, please be sure to email us immediately. Orders will not be accommodated after 48 hours of arrival.
Q: “How many bundles do I need for a full look?”
We recommend lengths 20"-24" 3-4 bundles Lengths 26"-40" 4-5 bundles
Q: “I need my hair for a special occasion and my hair in a hurry what are my options? ”
Please chose expedited shipping at the time of check out. Although we cannot expedite our processing and time frame , choosing expedited shipping at check out ensures your order will arrive 1-2 business days rather than 1-5 business days .
Q: “ Why was my order canceled ?”
All high risk orders will be automatically canceled . Massami Collection does not approve of any fraudulent orders by any means . All orders require id verification. You will receive steps to upload your id immediately after purchase via email .
Q; What is Shop Pay installments?
Shop Pay Installments is a payment option on Shopify that allows customers to split their purchase into multiple payments, making it easier to afford higher-ticket items. Powered by Affirm, this feature gives customers the ability to pay in 4 interest-free payments for smaller purchases or opt for longer installment plans (with or without interest) for larger purchases.
How it works:
1. At Checkout: Customers select Shop Pay
Installments as their payment method.
2. Choose a Plan:
• 4 bi-weekly payments (interest-free) for smaller orders (usually between $50 and $1,000).
• Longer payment plans (with interest) for larger orders (up to $17,500).
3. Approval Process: Affirm performs a quick credit check, and customers are approved almost instantly.
4. Payment Schedule: Payments are made automatically over time, and customers can view and manage their plans via their Affirm account.